FREQUENTLY ASKED QUESTIONS

How do I choose the right size?

All of our products listed have a description. In this you will find details of the model size (height) and the size clothes she has on.
Is your packaging ethical?

We pride ourselves in using recyclable and reusable packaging. Our products will arrive to you carefully folded and wrapped up in eco-bags with a personalised heartfelt message from us to you.
What makes your exclusive line special?

This line is a one time opportunity - once it's gone, it's gone! Our time, expertise and energy go into every single product on our site however, the exclusive clothes are limited and elite. When you shop our limited line, you’ll receive a beautiful surprise home piece featuring the Purdy & Flynn logo — the perfect addition for your space.
Is there a way I can see new arrivals before launch?

In short - Yes! All you need to do is join our mailing list and you'll be part of the P&F club. You'll get first looks at our seasonal drops, first dibs to our exclusive launches and access to great deals.
Can I return a product?

Not quite right? No worries — returns are easy. Just head to our Contact page and send us a message. We’ll get back to you between 9am and 5pm, Monday to Friday, with simple step-by-step instructions. For all the finer details, check out our Policies page.